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Refund and Payment Policy
This policy explains how deposits, milestone payments, cancellations, refunds, and billing disputes are handled for IzzatD services.
Last updated: February 17, 2026
1. Deposits
- Project deposits are non-refundable once work has started.
- A project is considered started when planning, design, development, or implementation activity begins.
2. Cancellation Before Work Begins
- If the project is canceled before any work begins, paid amounts are fully refundable.
- Refunds are processed to the original payment method, subject to payment provider processing times.
3. Cancellation During Development
- If a project is canceled during development, only uncompleted portions may be eligible for refund.
- All completed work, hours, and deliverables up to the cancellation date remain billable.
- Any third-party costs already incurred on the project are non-refundable.
4. Completed Projects
- No refunds are provided after final delivery and client approval.
- Once deployment, transfer, or formal acceptance is completed, the project is treated as fulfilled.
5. Subscription or Maintenance Services
- Maintenance retainers or subscription services are billed on a monthly cycle unless stated otherwise.
- Cancellation requires at least 7 days notice before the next billing cycle.
- Partial month refunds are not provided for active billing periods.
6. Chargebacks
- Unauthorized or unjustified chargebacks may result in immediate service suspension while the dispute is reviewed.
- IzzatD reserves the right to recover costs and outstanding balances associated with fraudulent or invalid chargebacks.